Refunds & Returns Policy
We are committed to providing high-quality products and a satisfying shopping experience. If you’re not completely satisfied with your purchase, we offer a 30-day return policy starting from the date you receive your order. Return requests made after 30 days will not be accepted.
Return and Refund Eligibility
You may request a return or refund under the following conditions:
- Defective items due to manufacturing or quality issues
- Items received that differ from what was originally ordered
Return Period
You must notify us within 30 days of receiving your item to initiate a return.
Return Process
To request a return, please prepare your order number, reason for the return, and relevant product photos. Our team will review your request and provide return instructions.
Return Conditions
Items must be returned in their original condition with all tags and packaging. For hygiene and safety reasons, returned items must not show any signs of wear, use, or damage. Returns that do not meet these conditions may be refused.
Refund Process
Once the returned item is received and verified, the refund will be processed within 1-2 business days. The refund will be issued to your original payment method. The time it takes for the refund to appear may vary by bank or card issuer, typically taking 7-10 business days.
Return Fees
No handling fees are charged for returns. If the return is due to our error, such as an incorrect item or product issue, we will issue a full refund. If the return is due to personal preference, such as choosing the wrong size or color, the customer is responsible for the return shipping cost.
Exchanges
If you wish to exchange an item for a different size or model, please specify your request during the return process. We will guide you through the exchange process. There are no additional handling or shipping charges for exchanges.
Cancellations
Orders can be canceled before they are shipped. Once an order has been shipped, the standard return policy applies.
Restocking Fees
We do not charge any restocking fees.